Plant and Facilities Services
Our Plant and Facilities Services offers an array of programs to assist healthcare institutions to reduce costs, enhance resource utilization, and improve services. Each engagement is carefully tailored to meet the needs of the specific healthcare institution. Our efforts are focused to provide our clients the maximum benefit on every consulting engagement. PECA professionals are prepared to provide support in the following areas of Plant and Facility Services:
Operations Assessment Services
Are Plant and Facilities Services designed and operating effectively? Our experts will conduct an analysis of the various aspects of plant and facilities services (i.e., Environmental Services, Linen and Laundry, Biomedical Engineering, Maintenance, Grounds, Plant Operations, Construction, etc.). By utilizing a functional approach, we can develop a systems perspective of operations to identify strengths and weaknesses. We will draft recommendations to improve noted weaknesses, assist in prioritizing strategies for improvement and develop an implementation plan. All recommendations will include a cost/benefit analysis.
Customer Support Services
Are your customers satisfied with Plant and Facility Services? As with other support services, Plant and Facility Services are most visible upon its failures. We will provide processes to objectively measure service provision (e.g., customer service surveys), identify opportunities to manage and enhance service levels and re-engineer processes to assure higher levels of perceived and actual service provision. We will help the Plant and Facilities Services staff understand and practice proactive customer management behaviors. The outcome of these efforts will be a greater degree of customer satisfaction.
Is your organization buying effectively? Procurement practices are often a major area of concern for Plant and Facilities Services. Regardless of the procurement method or degree of centralization, PECA can assess current methods for efficiency and pricing competitiveness. By using historical product consumption along with our extensive database of over 40,000 individual products, we will compare current price schedules to those available from group purchasing organizations and corporate agreement alternatives. We can also study the efficiency of the ordering process, as well as the reconciliation of the pricing and terms to the invoice, purchase order and published purchasing agreements. We can also review the purchasing practices to assure proper internal controls are established and maintained.
Inventory Management Services
Do you have the right amount of inventory? Inventory represents a buffer between supply and demand. Accurate data can forecast the need and availability of products to shrink this buffer. We can help you reduce on-hand inventories! Using statistical analysis, we will measure inventory throughput by commodity and by location, develop strategies for reduction and establish monitoring systems to ensure inventory levels remain low. We can also serve as an agent to negotiate with vendors to return excess inventories for credit.
Linen and Laundry Services
Are your linen and Laundry Services providing high service levels while maintaining competitive cost? Regardless of whether you have laundry services on-site or purchase this service, we can maximize the value of Linen and Laundry Service. We can identify strengths and weaknesses in your current systems and re-engineer processes to assure a high level of service to customer departments. We can develop linen monitoring systems to gauge service levels and identify problems in both service and consumption levels. We have extensive experience in working with customer departments to educate staff on linen practices to assure corrective actions relate to problem resolution in lieu of symptomatic relief.
Are you maximizing the value of Biomedical Engineering Services? A strong Biomedical Engineering program can significantly reduce cost of service contracts and preventive maintenance. We can assess the current services provided by Biomedical Engineering and determine market penetration of Biomedical Engineering Services, its potential for additional absorption of services, and the cost/benefit of the alternatives. Our staff will also inventory service contracts to determine the potential to renegotiate with the original equipment manufacturer and/or third party insurance provider.
Project Management Services
Do you have the resources to manage construction projects? The harsh healthcare fiscal environment has placed additional pressures on all healthcare employees. Often, internal resources are not available to manage construction projects. Our staff can assist you in working with architects, construction engineers, interior designers, etc. to manage your construction projects. With our significant experience in managing similar projects, we can provide the best outcomes regarding both cost and timelines.
Supplier Partnership Services
Are supplier value-added programs right for your organization? PECA can assess the financial and operational feasibility of these programs for the institution. Through a structured process of determining scope, identifying current operations and costs and developing financial models to evaluate assumptions, we can assist clients to evaluate these programs and make informed decisions. Should the institution decide to proceed with an evolved partnership relationship, we can also assist in evaluating potential partners, developing and negotiating contracts and implementation.
Contract Management Services
Are you getting maximum value from your contract management company? Many Plant and Facilities Services departments are contract managed. Our staff has extensive experience in developing contracts with service companies. In addition, we can monitor contract compliance and assist clients in managing this relationship to maximize value and reduce costs. We can also assist clients in evaluating whether or not to use a contract service, define the scope of service, and evaluate suppliers. We can also assist healthcare providers to strategize short-term and long-term plans upon contract termination.
Are you in compliance with the variety of standards developed by accrediting and regulatory organizations? Standards developed by the Joint Commission for Accreditation of Healthcare Organizations mandate that all position descriptions be criteria-based. In addition, OSHA, state and local organizations, and other agencies have developed regulatory guidelines with mandatory compliance requirements. PECA can assist in developing criteria-based position descriptions that provide prescriptive and proscriptive expectations. We can provide a review of your Plant and Facilities Services to determine the degree of compliance in your current operations and documentation, thereby facilitating preparation for JCAHO and other accrediting and regulatory organizations.
Performance Measurement Services
How does your Plant and Facilities Services measure up? Evaluating the effectiveness of this function can be frustrating with the variety of processes involved, the absence of overall standards of performance measurement, and the lack of uniformity in the roles and responsibilities of Plant and Facilities in otherwise similar institutions. PECA professionals can assist in the development of a series of meaningful parameters of performance to provide ongoing assessment of the strengths and weaknesses of the operations
Resource Allocation Services
Are you staffed appropriately? Using our database of hundreds of client healthcare facilities, we can analyze staffing levels in all areas of Plant and Facilities Services. We can evaluate service provision, define work standards, and assist clients to develop and implement productivity systems and standards to assure prudent labor resource utilization. Most importantly, we can re-engineer the entire process cycle to assure maximum resource utilization while maintaining and/or enhancing service quality.
Do you have the resources to implement the initiative that you plan? Our professionals can provide ongoing assistance to healthcare institutions to train and educate staff and/or provide implementation assistance on an interim or ongoing basis. Our expertise in change management can help healthcare institutions translate conceptual design to performance reality.
lnterim Management Services
Do you have a vacancy in management? PECA staff can provide management assistance to support client short term and/or long term objectives for Plant and Facilities Services. Our staff will function as the managers of key functions (i.e. Environmental Services, Plant Operations, Maintenance, Biomedical Engineering, etc.) and implement systems to produce immediate and ongoing bottom line savings. Our on-site managers can provide transitional management (used to implement specific interventions), replacement management (used to bridge the gap between permanent managers) or management mentoring (combining Transitional and Replacement Management with active mentoring). Regardless of the management function, our managers will demonstrate team approach through open communication, conflict resolution, problem solving, and staff development.